GENERAL PROVISIONS RELATING TO THESE GENERAL TERMS AND CONDITIONS
The General Terms and Conditions of Sale (or the GTC ) are applicable exclusively to the online sale of products offered by IDASY SO SKIN on the website. https://www.idasy.com.
The General Terms and Conditions are available to customers on the website https://www.idasy.com where they can be consulted directly and can also be communicated to him on simple request by any means.
The GCS are enforceable against the customer who acknowledges, by ticking a box or clicking on the button provided for this purpose, that he/she is aware of them and has accepted them before placing an order. Validation of the order by its confirmation implies acceptance by the purchaser of the GCS in force on the day of the order, which IDASY SO SKIN is responsible for keeping and reproducing.
PRODUCTS
The website https://www.idasy.com is a site specialising in the sale of furniture, homeware and lifestyle products, open to any individual or legal entity using the site.
The products presented on the site https://www.idasy.com are each described in terms of their essential characteristics. Any photographs illustrating the products do not constitute a contractual document. The instructions for use of the Product, if essential, appear on the site or are sent at the latest on delivery. The products comply with the provisions of French law in force.
Customers remain responsible for the terms and consequences of their access to the site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at the customer's expense. In addition, the customer must provide and be entirely responsible for the equipment required to connect to the site. https://www.idasy.com.
The customer acknowledges that he/she has checked that the computer configuration he/she is using is secure and in working order.
CREATING A CUSTOMER AREA
To place an order on the site https://www.idasy.comTo access the site, customers must first create their personal customer area. Once created, in order to access it, customers must identify themselves using their secret, personal and confidential identifier and password. It is the customer's responsibility not to disclose their login and password in accordance with the provisions of the PERSONAL DATA article of these General Terms and Conditions. Each customer undertakes to maintain strict confidentiality with regard to the data, in particular the user name and password, enabling them to access their customer area. The customer acknowledges that they alone are responsible for accessing the service using their user name and password, unless fraud has been proven. Each customer also undertakes to inform IDASY SO SKIN without delay in the event of loss, misappropriation or fraudulent use of their login and/or password.
Once their personal customer area has been created, customers will receive an email confirming that their customer area has been created.
When registering, the customer undertakes to :
- provide real, accurate and up-to-date information at the time it is entered in the service registration form, and in particular not to use false names or addresses, or unauthorised names or addresses.
- keep registration data up to date so as to ensure that it is real, accurate and up-to-date at all times.
The customer also undertakes not to make available or distribute illegal or reprehensible information (such as defamatory information or information constituting identity theft) or harmful information (such as viruses). If this is not the case, IDASY SO SKIN will be able to suspend or terminate the customer's access to the site at its sole discretion.
ORDERS
IDASY SO SKIN endeavours to guarantee optimal availability of its products. Product offers are valid while stocks last.
If, despite the best efforts of IDASY SO SKIN, a product proves to be unavailable following the customer's order, IDASY SO SKIN will inform the customer by email as soon as possible and the customer will have the choice between :
- delivery of a product of equivalent quality and price to that initially ordered, or
- reimbursement of the price of the product ordered at the latest within thirty (30) days of payment following confirmation of the reimbursement by IDASY SO SKIN.
It is agreed that apart from the reimbursement of the price of the unavailable product, if this option is requested by the customer, IDASY SO SKIN is not liable for any cancellation compensation.
IDASY SO SKIN reserves the right not to validate the customer's order for any legitimate reason, in particular if :
- The customer would not respect the General Conditions in force at the time of his order;
- The customer's order history shows that sums are still owed for previous orders;
- One of the customer's previous orders is the subject of a dispute currently being processed;
- The customer has not responded to a request for confirmation of his order sent to him by the Operator.
Any modification of the order by the customer after confirmation of the order is subject to the agreement of IDASY SO SKIN.
The information provided by the customer when placing the order (in particular name and delivery address) is binding on the customer. IDASY SO SKIN cannot be held responsible in the event that an error in placing the order prevents or delays delivery.
PAYMENT METHODS AND SECURITY
Customers expressly acknowledge that all orders placed on the https://www.idasy.com is an order with a payment obligation, which requires the payment of a price in exchange for the supply of the Product ordered.
In any case, IDASY SO SKIN reserves the right to check the validity of the payment, before dispatching the order, by all necessary means.
Orders can be paid for using one of the following methods of payment:
- Payment by credit card. Payment is made directly to the secure bank servers of the Operator's bank, and the customer's bank details do not pass through the site. https://www.idasy.com. The bank details communicated at the time of payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these details are not accessible to third parties. If it is impossible to debit the sums due, the sale will be cancelled immediately.
- Payment by electronic wallet (Paypal type). The customer already has an account on the electronic wallet used by IDASY SO SKIN. The customer can use this account and pay for their order in complete security without disclosing their bank details.
- Payment by bank transfer. The customer may pay for their order by bank transfer. When the order is placed, IDASY SO SKIN will communicate the details of the account to which the transfer should be made, as well as the order reference to be indicated in the transfer order. Orders are processed within a maximum of 48 hours following receipt of the bank transfer.
Where applicable, the order validated by the customer will not be considered effective until the secure bank payment centre has given its agreement to the transaction.
As part of the control procedures, IDASY SO SKIN may have to ask the customer for all the documents necessary to finalise the order. These documents will not be used for any other purpose.
PAYMENT OF THE PRICE
The price of the products in force at the time of the order is indicated in euros including all taxes (TTC) but excluding delivery and transport costs. In the event of a promotion, IDASY SO SKIN undertakes to apply the promotional price to all orders placed during the period in which the promotion is advertised.
The price is payable exclusively in euros (€). The price is payable in full once the order has been confirmed. The prices quoted include any discounts and rebates that IDASY SO SKIN may grant.
If delivery or transport costs apply, they will be added to the price of the products and indicated separately before the customer confirms the order. The total amount payable by the customer and details of this amount are shown on the order confirmation page.
FORMATION OF THE CONTRACT
The contract between IDASY SO SKIN and the customer is formed when the customer sends confirmation of his/her order.
The order may be cancelled by IDASY SO SKIN if :
non-payment of the price (or the balance of the price) at the time of delivery.
refusal by the buyer to take delivery ;
RETENTION OF TITLE
IDASY SO SKIN remains the exclusive owner of the products ordered on the site. https://www.idasy.com until full payment has been received, including any delivery charges.
SHIPPING AND DELIVERY
The online sales offers presented on the site https://www.idasy.com are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries to these same geographical areas.
Shipping costs are those specified when the order is finalised and are accepted when the order is validated..
If one or more products cannot be delivered within the period initially announced, the Operator will send an email indicating the new delivery date to the customer.
The products will be delivered to the address indicated by the customer when placing the order. It is therefore the customer's responsibility to check that this address does not contain any errors. IDASY SO SKIN cannot be held responsible if the address provided by the customer is incorrect, thus preventing or delaying delivery.
On delivery, you may be asked to sign a delivery note.
On delivery, it is the Customer's responsibility to check that the Products delivered conform to their order and that the package is sealed and undamaged. If this is not the case, the customer must indicate this on the delivery note. No complaint regarding the quantity or condition of the Products will be accepted if the complaint has not been indicated on the delivery slip.
RIGHT OF WITHDRAWAL
If a product delivered does not give complete satisfaction to the customer, the latter may return it to IDASY SO SKIN. The customer will have fourteen (14) days to do so from the date of receipt of the order.
The cost of returning the goods shall be borne by the customer.
The product must be returned in its original packaging, in perfect condition, fit for resale, unused and with all accessories.
In addition to the returned product, the return package must also contain a letter giving the customer's full and exact contact details (surname, first name, address), the order number and the original purchase invoice.
IDASY SO SKIN will reimburse the customer for the amount of the product within fourteen (14) days of receipt of the product and all the elements required to implement the customer's reimbursement. This refund may be made by the same means of payment as that used for the customer. In this respect, customers who have paid for their order in the form of credit notes / gift vouchers may be reimbursed by credit notes / gift vouchers at the discretion of IDASY SO SKIN.
By accepting these General Terms and Conditions of Sale, the customer expressly acknowledges having been informed of the cancellation procedure.
CUSTOMER CARE
The customer can contact IDASY SO SKIN :
- at the following number 0148969888 on the day and during opening hours.
- by email to contact@idasy.com indicating his name, telephone number, the subject of his request and the number of the order concerned.
INTELLECTUAL PROPERTY AND LICENCE TO USE THE SITE
IDASY SO SKIN is the sole owner of all elements present on the site https://www.idasy.comThis includes, but is not limited to, all texts, files, images, whether animated or not, photographs, videos, logos, designs, models, software, trademarks, visual identity, databases, site structure and all other elements of intellectual property and other data or information that are protected by French and international laws and regulations relating in particular to intellectual property.
Consequently, none of the Elements of the site https://www.idasy.com may not, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, whether free of charge or against payment, by a customer or by a third party, whatever the means and/or media used, whether known or unknown to date, without the express prior written authorisation of IDASY SO SKIN on a case-by-case basis, and the customer is solely responsible for any unauthorised use and/or exploitation.
Furthermore, it is specified that IDASY SO SKIN is not the owner of the content put online by the customers, for which the latter remain entirely responsible and guarantee the Company against any recourse in this respect. Customers grant IDASY SO SKIN a non-exclusive, transferable, sub-licensable, free and worldwide licence to use the intellectual property content that they publish on the site. https://www.idasy.comfor as long as the content is protected.
IDASY SO SKIN reserves the right to take legal action against any person who does not comply with the prohibitions contained in this article.
LIABILITY AND WARRANTY
IDASY SO SKIN cannot be held responsible for the non-execution of the contract due to the customer or due to an event qualified as force majeure by the competent courts or due to the unforeseeable and insurmountable act of any third party to the present contract.
IDASY SO SKIN cannot be held responsible for information imported, stored and/or published on the site. https://www.idasy.com by customers. IDASY SO SKIN cannot be held responsible for any information published by a customer on the site. https://www.idasy.com and for any direct or indirect damage that this use may cause to a third party, with the customer at the origin of the publication remaining solely liable in this respect.
The customer acknowledges that the characteristics and constraints of the Internet make it impossible to guarantee the security, availability and integrity of data transmissions over the Internet. Therefore, IDASY SO SKIN does not guarantee that the site https://www.idasy.com and its services will operate without interruption or error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change their content and/or presentation.
COMMERCIAL GUARANTEE
The commercial guarantee (contractual commitment by the Operator, in addition to its legal obligations relating to the guarantee of conformity of the Products) is the subject of a written contract in accordance with the provisions of articles L. 217-15 et seq. of the French Commercial Code, a copy of which is given to the Customer.
AFTER-SALES SERVICE
The after-sales services provided by IDASY SO SKIN and not covered by the commercial guarantee are the subject of a contract, a copy of which is given to the customer.
Warranty claims should be addressed to the after-sales service at the following address:
- e-mail address : contact@idasy.com
- postal address : 21, Rue de Stalingrad 93000 Bobigny
- phone number : 01 48 96 98 88
Products covered by the warranties must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.
The customer will be reimbursed no later than thirty (30) days following receipt of the product by IDASY SO SKIN.
PERSONAL DATA
For more information on the use of personal data by IDASY SO SKIN, please read the Privacy Policy carefully. You can consult this Charter on the Site at any time.
HYPERTEXT LINKS
The hypertext links available on the https://www.idasy.com may link to third party sites not published by IDASY SO SKIN. They are provided solely for the Customer's convenience, in order to facilitate the use of the resources available on the Internet. If the Customer uses these links, he/she will leave the Site. https://www.idasy.com and will then agree to use the third-party sites at its own risk or, where applicable, in accordance with the conditions governing them.
The customer acknowledges that IDASY SO SKIN does not control nor contribute in any way to the elaboration of the conditions of use and/or the content applying to or appearing on these third party sites.
Consequently, IDASY SO SKIN cannot be held responsible in any way whatsoever for these hypertext links.
In addition, the customer acknowledges that IDASY SO SKIN does not endorse, guarantee or take over all or part of the conditions of use and/or content of these third-party sites.
The website https://www.idasy.com may also contain promotional hypertext links and/or advertising banners directing users to third-party sites not published by IDASY SO SKIN.
IDASY SO SKIN invites the customer to inform it of any hypertext link present on the Site https://www.idasy.com which would allow access to a third-party site offering content that is contrary to the law and/or morality.
The customer may not use and/or insert a hypertext link to the site without the prior written agreement of IDASY SO SKIN on a case-by-case basis.
REFERENCES
The customer authorises IDASY SO SKIN to mention the customer's name and logo as a reference in its communication media (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).
COMPLAINT
In the event of a dispute, you should first contact the company's customer service department at the following address: contact@idasy.comIn the event of a dispute, you should first contact the company's customer service department at the following address: contact@idasy.com
APPLICABLE LAW
These Terms and Conditions are governed, interpreted and applied in accordance with French law.